Terms of Service
Scope & Applicability
These Terms of Service ("Terms") constitute a legally binding agreement between you and AeroForge Inc. ("Company," "we," "our"). By accessing this website or submitting any order, you confirm that you have read, understood, and agreed to these Terms.
Who Is Covered
- Individual consumers placing orders
- Business entities and procurement teams
- Registered platform sellers and vendors
- Visitors browsing product catalogues
Geographic Scope
- Applicable to all jurisdictions where service is offered
- Export-controlled regions subject to additional terms
- Local laws may impose additional obligations
- Governing law: State of Delaware, USA
Amendments & Updates
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised Terms. If you do not agree with any modification, you must discontinue use and notify us in writing within the notice period.
Website Usage Rules
Access to this website is granted for lawful, commercial, and personal use only. Users must comply with all applicable laws and regulations while using our platform and must not engage in any activity that disrupts, damages, or impairs the integrity of our services.
Permitted Activities
- Browsing product catalogues and specifications
- Submitting RFQ (Request for Quotation) forms
- Downloading publicly available technical documents
- Creating and managing a registered account
- Communicating with our engineering support team
Prohibited Activities
- Automated scraping, crawling, or data harvesting
- Uploading malicious code, viruses, or exploits
- Impersonating other users or company personnel
- Reverse-engineering proprietary software or tools
- Submitting fraudulent orders or false documentation
Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at security@aeroforge.com if you suspect any unauthorized access. We will not be liable for any loss resulting from unauthorized use of your account due to your failure to safeguard your credentials.
Intellectual Property
All content on this website -- including but not limited to technical drawings, CAD models, product specifications, trademarks, and software -- is the exclusive intellectual property of AeroForge Inc. or its licensors. No content may be reproduced, distributed, or used for commercial purposes without prior written consent.
Buyer & Seller Responsibilities
This platform facilitates transactions between buyers (customers placing orders) and sellers (AeroForge Inc. and authorized third-party vendors). The following delineates the responsibilities and obligations of each party.
Buyer Obligations
- Provide accurate technical specifications and design files (DXF, STEP, IGES) at time of order
- Confirm material, tolerance, and finish requirements in writing before production begins
- Ensure payment is made in full or per agreed milestone schedule
- Inspect delivered goods within the defined acceptance window (default: 7 business days)
- Report any non-conformances with supporting measurement data and photographic evidence
- Comply with all applicable import/export regulations and customs requirements
Seller Obligations
- Manufacture components strictly in accordance with confirmed order specifications
- Provide material certifications (MTRs) and quality inspection reports with each shipment
- Meet agreed delivery timelines or promptly notify buyer of any production delays
- Maintain ISO 9001:2015 quality management standards throughout production
- Protect all buyer-supplied design files and intellectual property with strict confidentiality
- Ensure secure and appropriate packaging to prevent damage during transit
Shared Responsibility: Neither party shall be held liable for delays or failures caused by circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions. Both parties agree to promptly communicate any such events and work in good faith toward resolution.
Orders & Transactions
Order Process Flow
Submission
Review
Confirmation
& QC
Acceptance
Pricing & Quotations
- All quotations are valid for 30 calendar days from issue date
- Prices are quoted exclusive of applicable taxes, duties, and shipping fees
- Rush orders (lead time <5 days) incur a 25% expedite surcharge
- Material price fluctuations exceeding 10% may result in quote revision
Payment Terms
- Standard terms: 50% deposit upon order confirmation, 50% prior to shipment
- Net-30 terms available for approved enterprise accounts only
- Accepted methods: wire transfer, ACH, major credit cards (3% surcharge)
- Late payments accrue interest at 1.5% per month after 30-day grace period
Order Cancellation & Modifications
| Production Stage | Cancellation Fee | Modification Allowed |
|---|---|---|
| Before production start | No charge | Yes |
| Material procurement stage | Material cost + 10% | Limited |
| Active machining stage | 50% of order value | No |
| Post-QC / ready to ship | 100% of order value | No |
Warranty & After-Sales
Standard 12-Month Manufacturing Warranty
All products manufactured by AeroForge Inc. are covered under our standard warranty against defects in materials and workmanship for a period of 12 months from the date of delivery.
Warranty Coverage
- Dimensional non-conformances versus confirmed drawing specifications
- Surface finish defects not meeting specified Ra values
- Material grade non-compliance verified by third-party testing
- Thread form defects and geometric tolerance failures
- Coating or plating adhesion failures under normal operating conditions
Warranty Exclusions
- Damage caused by improper installation or misuse
- Normal wear and fatigue under operating conditions
- Defects arising from buyer-supplied raw materials or tooling
- Modifications made by buyer or unauthorized third parties
- Cosmetic defects that do not affect functional performance
After-Sales Service Process
Submit Claim
Email after-sales@aeroforge.com with order number, photos, and measurement data within 7 days of discovery
Technical Review
Our QC team will assess the claim within 5 business days and may request return of the non-conforming parts
Resolution
Approved claims will be resolved via rework, replacement shipment, or credit note at our discretion
Breach & Dispute Resolution
Breach of Terms
A breach occurs when either party fails to fulfill its obligations as defined in these Terms. Upon identification of a breach, the non-breaching party must provide written notice specifying the nature of the breach.
Material Breach
Non-payment, delivery of non-conforming goods, IP violations. Cure period: 10 business days.
Minor Breach
Documentation delays, minor specification deviations. Cure period: 20 business days.
Remedies for Breach
- Specific performance requiring the breaching party to fulfill contractual obligations
- Monetary damages limited to direct, documented losses caused by the breach
- Contract termination with settlement of outstanding obligations within 30 days
Dispute Resolution Process
Step 1 -- Direct Negotiation (0-30 days)
Both parties shall attempt to resolve the dispute through good-faith direct negotiation. A designated representative from each party must meet (in person or virtually) within 10 business days of written notice.
Step 2 -- Mediation (30-90 days)
If direct negotiation fails, the parties agree to engage a mutually agreed-upon neutral mediator under the rules of the American Arbitration Association (AAA). Mediation costs shall be shared equally between the parties.
Step 3 -- Binding Arbitration (90+ days)
Unresolved disputes shall be submitted to binding arbitration administered by the AAA under its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
Exception -- Injunctive Relief
Notwithstanding the above, either party may seek immediate injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm, particularly in cases involving intellectual property infringement or confidentiality breaches.
Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law provisions.
Class Action Waiver
All disputes must be resolved on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration proceedings.
Questions About These Terms?
If you have any questions, concerns, or require clarification regarding these Terms of Service, please contact our legal team at legal@aeroforge.com or write to: AeroForge Inc., Legal Department, 1200 Industrial Parkway, Suite 400, Wilmington, DE 19801, USA.